Introduction
At Jet Winners, we are committed to ensuring that all users participate in our prize draws safely, fairly, and responsibly. While our competitions are games of chance and not classified as gambling under the Gambling Act 2005, we recognise the importance of promoting responsible participation and preventing potential harm associated with excessive spending or unrealistic expectations.
Our mission is to create exciting opportunities for everyone, while maintaining fairness, transparency, and social responsibility.
Our Commitment
Jet Winners is committed to:
- Offering fair and transparent prize draws with equal chance for all entries (paid and free);
- Protecting vulnerable individuals and minors;
- Promoting awareness of responsible play habits;
- Providing clear information about costs, odds, and participation limits;
- Handling all customer interactions with integrity and care.
What “Responsible Play” Means
Responsible play is about making informed, balanced decisions when entering prize draws. We encourage participants to:
- Treat Jet Winners draws as fun entertainment, not a financial investment;
- Set personal limits on spending and frequency of participation;
- Avoid chasing losses or entering repeatedly to recover costs;
- Understand that entry fees do not guarantee success;
- Take regular breaks and maintain a healthy balance between leisure and financial commitments.
Protecting Under-18s
Participation in Jet Winners prize draws is strictly limited to individuals aged 18 years or older. We take age verification seriously and use appropriate measures to prevent underage participation, including:
- Requiring users to confirm their age before creating an account;
- Verifying identity or date of birth where necessary;
- Immediately cancelling any entries found to have been made by minors.
We do not advertise or promote our services in a manner likely to appeal to children or young persons.
Setting Personal Limits
Although our prize draws do not involve gambling, we still encourage all participants to set voluntary limits on:
- How much they spend on paid entries;
- How often they take part;
- How much time they dedicate to browsing competitions.
We will always honour user requests to:
- Restrict entry frequency or spending limits;
- Close or pause their JetWinners account temporarily or permanently.
To request a self-limit or account pause, contact our Support Team at support@jetwinners.co.uk.
Fairness and Transparency
We are committed to ensuring that:
- Each competition has clear, published terms and closing dates;
- Winners are selected entirely at random and independently verified;
- The free entry route is equally accessible and fair;
- All promotions comply with the CAP Code and ASA advertising standards.
We never make misleading claims about chances of winning, number of prizes, or the value of rewards.
Recognising Problematic Behaviour
Even though our prize draws are low-risk entertainment, we encourage participants to be mindful of signs that play may be becoming problematic, such as:
- Spending more than you can afford;
- Neglecting personal or financial responsibilities;
- Feeling anxious or guilty about entries;
- Trying to win back previous losses.
If you notice any of these behaviours, we recommend taking a break and seeking advice from one of the support organisations below.
Support and Guidance
If you are concerned about your participation habits, help and confidential advice are available from:
- BeGambleAware – www.begambleaware.org | 0808 8020 133
- GamCare – www.gamcare.org.uk
- NHS Help for Gambling Problems – www.nhs.uk/live-well/healthy-body/gambling-addiction
These organisations offer free, confidential support to anyone who may be losing control of their spending or play behaviour — even when participation is not formally classed as gambling.
Advertising and Marketing Responsibility
Jet Winners ensures that all marketing communications:
- Present competitions honestly and clearly;
- Do not create unrealistic expectations of winning;
- Avoid exploiting financial insecurities or emotional vulnerabilities;
- Do not target individuals known to be self-excluded or underage.
We follow the Advertising Standards Authority (ASA) and CAP Code Section 28 (Promotional Marketing) at all times.
Self-Exclusion and Account Management
We provide users with the right to:
- Request self-exclusion from all competitions;
- Limit participation or spending;
- Delete or deactivate their account at any time.
Request self-exclusion by contacting support@jetwinners.co.uk.
Our Staff and Culture
All Jet Winners staff receive training on:
- Fair prize promotion practices;
- Handling customer spending or play concerns;
- Identifying vulnerable participants;
- Complying with UK Regulations and ASA guidance.